Shipping policy

Processing Time Orders are typically processed within 1–3 business days after payment is confirmed.

Shipping Times Delivery times vary depending on your location. For customers within the European Union, estimated delivery is 7–21 business days. Delivery times may vary due to customs processing, carrier delays, or other factors outside our control.

Shipping Method All orders are fulfilled and shipped by our third-party fulfillment partner. Products may be shipped from locations outside the EU and are subject to customs clearance upon arrival.

Import Duties & Customs When ordering from Tailtreats, you are the importer of record. Customs duties, taxes, or import fees may be charged upon delivery and are the responsibility of the customer. These charges vary by country and are not included in the product price or shipping cost.

Order Tracking Once your order has shipped, you will receive a confirmation email with tracking information where available.

Lost or Delayed Orders If your order has not arrived within the estimated delivery window, please contact us at info@tailtreats.store so we can investigate with the carrier.

Contact For any shipping-related questions, reach out to us at [your contact email] or through our contact page.